MyITResource Care Support


How is MyITResource Care more Affordable?

So how does it work? Simple. My It Resource does not use the same model of the typical MSP where the support company charges you the same price for an easy issue as they do for a complex issue. We believe that you should be charged based on the complexity of the issue. A printer jam should not cost you the same as a downed server. If you think about the average issue on your network, most problems are small. Here is a typical example:

Why Do You Need a Managed Service Provider?

So how does it save money? Simple. According to studies done by Gartner, the Total Cost of Ownership on laptops and desktops is nearly doubled when they are not managed correctly. These costs are due to downtime, viruses, malware, loss of data, end user time, and other costs that are steeling your profits. Below are the results of one such study:

What Makes MyITResourse Care Unique

Are you really unique?? Yes. The anti-virus is free and managed for you. The desktop, laptop, and server management aspect of the support plan, that reduces your TCO, is performed at the cheapest credit hour rate.. as low as $42.50/hr. Most of your issues that require our tech onsite will be Level I tasks which are done for as low as $60/hr. The chart below shows what the average customer will spend their support hours on by percentage and what factor is applied to the base credit:



Enjoy the benefits of having a dedicated IT staff without the expense or aggravation. My IT Resource technicians will get to know your infrastructure and your staff and will allow you to get the most from your IT. It's time for your IT to work for you.




MyITResourse Care Pricing

  • Basic

    $50.00
    per Credit Hour
    •  
    • 24/7 Monitoring
    • Anti-Virus and Patch Management
    • You Choose Number of Credits
    • 8 Hour Response Time
    • Monitoring and Management $5 per device
  • Standard

    $47.50
    per Credit Hour
    • 20 Credits/Month
    • 24/7 Monitoring
    • Anti-Virus and Patch Management
    • You Choose Number of Credits
    • 8 Hour Response Time
    • Monitoring and Management $5 per device
  • Silver

    $45.00
    per Credit Hour
    • 30 Credits/Month
    • 24/7 Monitoring
    • Anti-Virus and Patch Management
    • You Choose Number of Credits
    • 8 Hour Response Time
    • Monitoring and Management $60 per device
  • Gold

    $42.50
    per Credit Hour
    • 50 Credits/Month
    • 24/7 Monitoring
    • Anti-Virus and Patch Management
    • You Choose Number of Credits
    • 8 Hour Response Time
    • Monitoring and Management $60 per device

Our MyITResourse Care Support Includes
Predictive Support




My It Resource will produce specialized reporting that will identify potential weaknesses in your network allowing you to budget for future upgrades and prevent failures from occurring. Our monitoring software alarms our office when issues occur. Technicians visit weekly to make sure your solution is functioning properly.

24 / 7 / 365 Monitoring




My It Resource performs monitoring of your systems around the clock and is instantly notified in the event of an issue. The faster the technicians are notified of an issue the sooner your staff is back to work. In many cases our technicians will have your issue resolved prior to your staff can tell there is an issue.

Anti Virus Protection




The MyITResourse Care solution includes Anti Virus and Anti Malware protection. Your business will not have to pay a third party for this invaluable service and you will know that your infrastructure is protected.

Patch Management




Companies like Microsoft, Adobe, and Oracle consistently release patches for their software and default your system to automatically update. Often these patches will cause problems. We manage that and only update once validated.

Rescource Tracking




The MyITResourse Care solution will provide you with warranty information, asset tracking, and will even provide your staff with the last geographical location of any monitored mobile devices including tablets and laptops for easier retrieval.

Complete Ticketing System




Your staff will be able to file support tickets through a web page, email, or by phone. Tracking of the issue can be performed online so that your employees have a constant status during the resolution process.

Full Linux Support




My It Resource has expert certified Level III technicians that provide complete support for your Linux devices. We also specialize in Windows, SQL Server, and Cisco.

Scheduled Visits




While a lot of the work done through the MyITResourse Care solution is done remotely to reduce your cost, a certified technician will make scheduled visits to your offices to handle requests at less than half of the cost of the competition.

HIPAA Specialists




My It Resource has HIPAA and PCI specialists on staff that can validate your processes and verify that your organization is following the latest regulations. Our experts can even assist with the required documentation for your infrastructure

Vulnerability Discovery




My It Resource has certified ethical hackers on staff that can validate that your systems are secure and safe from intruders.

Backup to Secure Facility




Our clients can select to have critical machines backed up automatically to a SSAE 16 level secure facility. The backup solutions we provide are HIPAA and PCI certified and cost as little as $3 per machine.

Priced by Difficulty




All of the pricing for services performed are based on the difficulty of the task, not the skill level of the technician performing the task. This extends your IT budget and allows for more service for your dollar.